SHIPPING

Please allow up to 5 working days for your order to be processed and dispatched, followed by approximately 3–5 working days for delivery.

New Zealand orders are dispatched from our New Zealand distribution centre. 

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please note that delivery timeframes are estimates and may vary depending on your location, courier delays, public holidays and other circumstances outside our control.

WHERE DO YOU SHIP TO?

We currently ship throughout New Zealand.

Available shipping services and costs will be displayed at checkout based on your delivery address. At this stage, we are unable to ship to destinations outside New Zealand.

EXCITING UPDATE FOR OUR AUSTRALIAN COMMUNITY

We have some exciting news for our Australian community! We are currently working in the background on setting up a 3PL distribution center from Australia so all Australian orders will be dispatched locally from our Australian distribution centre.

We are hoping to launch this service in November 2026 and we will ensure you are all fully updated on what that means for our Australian community in terms of shipment and returns!

CHRISTMAS, LAUNCH, SALE AND RESTOCK PERIODS

During Christmas, launches, sales, restocks and other peak trading periods, please allow up to 5–7 working days for your order to be processed, followed by approximately 5–7 working days for delivery. Unless stated otherwise on the product listing.

Due to increased order volumes and possible courier delays, we cannot guarantee delivery before Christmas or another specific date.

Our distribution teams work hard to process and dispatch all orders as quickly as possible, and we greatly appreciate your patience during these busy periods.

PLEASE NOTE

Once your order has been collected from our distribution centre, it is in the care of the courier provider. You will receive tracking information by email once your parcel has been dispatched.

Although we are happy to assist where possible, courier delays and tracking updates are outside our direct control. If you require further information about the location of your parcel, please contact the courier provider using the details included with your tracking information.