RETURNS

OUR RETURNS POLICY

We accept returns of eligible full-priced items submitted within 30 days from purchase.

Customers may request a refund to their original payment method, an exchange or store credit, subject to the item meeting the return conditions below.

To submit a return, please visit our Returns Portal and follow the prompts.

Once your return has been approved, you will be provided with the return address. 

Return shipping costs are the responsibility of the customer. We strongly recommend using a tracked shipping service and keeping your tracking information until your return has been processed. Hine Collection is not responsible for return parcels that are lost or damaged in transit.

If you have received a faulty or incorrect item, please contact our Customer Support team at info@hinecollection.com before returning it.

WHAT ITEMS ARE ELIGIBLE FOR RETURN?

To be eligible for a return:

• The return must be submitted through our Returns Portal within 30 days from purchase.
• The item must be unworn, unused and unwashed.
• The item must be in its original condition.
• All original tags must remain attached.
• The item must be returned in its original packaging.
• Swimwear must have all tags and the protective hygiene strip attached. We recommend trying swimwear on over underwear.

All returned items will be inspected upon arrival. Items that do not meet these conditions may be declined and returned to the customer at the customer’s expense.

SALE AND NON-RETURNABLE ITEMS

Last Chance items, Mystery Bundles and Outlet Sale items are considered final sale and cannot be returned for a refund, exchange or store credit unless they are faulty or incorrect.

Warehouse Sale and App Sale items may be returned for an exchange or store credit only, provided they meet all return conditions.

For hygiene reasons, underwear and socks cannot be returned or exchanged unless they are faulty or you have received an incorrect item.

HOW DO I SUBMIT A RETURN?

Please visit our Returns Portal, enter your order details and follow the prompts to submit your request.

Once your return has been approved, please send your parcel to the return address provided. Return shipping costs are the responsibility of the customer.

Please ensure your parcel is sent to the address provided with your approved return to avoid processing delays.

IMPORTANT: We are unable to process your return until the item has been physically received by our team. We strongly recommend using a tracked shipping service and keeping a copy of your tracking number until your return has been processed. Hine Collection is not responsible for return parcels lost in transit to us.

REFUNDS

Approved refunds will be issued to the original payment method used for the purchase.

Once your refund has been processed, please allow additional time for it to appear in your account. Processing times may vary depending on your bank or payment provider.

EXCHANGES

Exchanges are subject to stock availability at the time your return is processed.

If your requested item or size is no longer available, our team will contact you regarding the alternative options available.

If you choose to repurchase an item before your return has been received and accepted, please notify our Customer Support team. Please note that submitting a return does not guarantee approval. All returned items must be received, inspected and confirmed as meeting the conditions of our Returns Policy before a refund, exchange or store credit can be processed.

During launches, sales, restocks and other busy periods, we cannot guarantee that your preferred item or size will remain available while your return is in transit.

STORE CREDIT

If you select store credit, it will be issued electronically once your return has been received, inspected and approved.

Your store credit details will be sent to the email address associated with your order and can be applied to a future online purchase.

Store credit cannot be redeemed or exchanged for cash.

FAULTY, INCORRECT OR MISSING ITEMS

If you receive a faulty or incorrect item, or an item is missing from your order, please contact our Customer Support team at info@hinecollection.com as soon as possible.

Please include your order number and a description of the issue. For faulty or incorrect items, please also include clear photos of the item.

Please do not submit the item through our standard Returns Portal before contacting us, as faulty, incorrect and missing-item enquiries are handled separately by our Customer Support team.

Our team will assess the information provided and work with you to arrange an appropriate resolution as quickly as possible.

RETURNS FOR ORDERS PAID WITH AFTERPAY

Returns for purchases made using Afterpay remain subject to Hine Collection’s Returns Policy.

If a refund to your original payment method is approved, it will be processed through Afterpay. Your payment schedule will then be adjusted, and any amount owing to you will be returned through Afterpay.

If you choose an exchange or store credit, your original Afterpay payment schedule will continue as normal.

PRICE ADJUSTMENTS

Our prices may change in response to promotions, product availability and stock levels.

If an item is reduced after you have completed your purchase, we are unable to refund or credit the price difference.