HINE COLLECTION FAQ
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I MADE A PURCHASE PRIOR TO A SALE STARTING. CAN I GET A REFUND FOR THE PRICE DIFFERENCE?
At Hine collection, we act quickly in adjusting our prices in response to fashion trends and stock levels. Unfortunately we are unable to provide a refund on the difference of an item you purchased, that is now on sale.
HOW LONG WILL MY DELIVERY TAKE AND WHEN WILL MY ORDER BE SHIPPED?
New Zealand Orders will take up to 1 – 5 working days to be processed and dispatched.
SPECIAL HOLIDAYS, STATUTORY DAYS / LAUNCH / SALE / RESTOCK DAYS:
IMPORTANT NOTE: During the Christmas Period, Launch, Sale & Restock days please allow up to 5 - 7 working days for your order to be processed and another 5 - 7 working days for delivery. Our distribution team & courier drivers are working hard around the clock to get all orders out as soon as possible. We appreciate your patience during these times.
All international orders are sent via DHL. Order processing times are the same as domestic orders but shipping times will vary depending on the country you are ordering from.
PLEASE NOTE: Once your order has been picked up & left our distribution center, it is now in the hands of NZ Couriers, you will be notified once your parcel has been dispatched. We have no control on the whereabouts once it has left the distribution center. If you require an update on your tracking please contact NZ Couriers for further information.
I forgot to add a discount code to my order?
Unfortunately once your order has been placed we are unable to make any changes to it as it will already have started processing in our warehouse. Please ensure that your order details and payment/discounts are correct before placing an order as we are unable to adjust this once it has been processed.
WHAT PAYMENT METHODS DO YOU HAVE AVAILABLE?
We accept Visa, MasterCard, Debit Cards, Afterpay, Zip Pay & LayBuy payments.
DO YOU SEND TO PO BOXES?
Unfortunately we do not send to PO Boxes as NZ Couriers and DHL don't deliver to PO Boxes. Please make sure you enter an alternative address when checking out.
I HAVE NOT RECEIVED A SHIPPING OR CONFIRMATION EMAIL
Please email firstname.lastname@example.org as soon as possible with your Full name and contact details used on the order, and we will resend you a confirmation email, as there could be a typo in your email address.
I NEED TO CANCEL MY ORDER.
We understand sometimes circumstances change. Please send our friendly admin team an email - email@example.com and we will do our best to assist you. At times our distribution team are too quick that your order will already be in the process of being picked and dispatched and this means we won’t be able to cancel your order. However, if we are able to catch your order in time we will be able to advise and cancel your order as requested.