To start the return process for your order, please enter your email address or phone number and the order number below.


Please see our updated returns policy - Hine Collection no longer offers refunds for returned items as of the 16th October 2023.

How do I return?

• Enter your order number and email address in the fields above and click Start

• Follow the instructions and select the items you want to return

• Please ensure you attach a photo of the faulty/incorrect items to speed up the process

• You will get a confirmation email with the shipping guidelines once the return request is approved

What items are returnable?

You can return your items within 14 days of receiving your products.

• Items must be in original condition.

• Full priced items

• Please note: Last Chance items, Outlet Sale, the Warehouse Sale, App Sale items and Mystery Bundles are unable to be returned for store credit as these items are deemed final sale items.

• Items must be unwashed and unworn.

• Item must be sent back with a returns form including your order information, without the returns form, we cannot always correctly identify the customer and may not be able to fulfil your return request.

• In the original packaging with tags attached.

• For health & safety reasons swimwear must still have the adhesive plastic attached to bottoms & all tags attached. We advise to try on bottoms with underwear.

• ALL underwear & socks are non returnable or exchangeable. We will only replace these items if you have received an incorrect size, item or if the product deems faulty.

I have a faulty or Incorrect item?

• If you recieved your order and there is a problem with your items, please complete the above form and select faulty or incorrect as the reason.

• You have 6 months from delivery of your item to submit a faulty claim. If the item is deemed to be faulty you will be issued a replacement item or store credit.