need to make a return?

We’ve got you covered! 

We understand sometimes things change. click "start a return" to get started.

START A RETURN

RETURN FAQS

Got Questions? We've got answers.

  • • SELECT THE "START A RETURN" BUTTON ABOVE.

    • ENTER YOUR ORDER NUMBER AND EMAIL ADDRESS USED TO PLACE YOUR ORDER IN THE RELEVANT FIELDS & CLICK "START YOUR RETURN"

    • FOLLOW THE INSTRUCTIONS AND SELECT THE ITEMS YOU WANT TO RETURN

    • YOU WILL GET A CONFIRMATION EMAIL WITH THE SHIPPING GUIDELINES ONCE THE RETURN REQUEST IS APPROVED

  • •YOU CAN RETURN YOUR ITEMS WITHIN 14 DAYS OF RECEIVING YOUR PRODUCTS.

    • WE ACCEPT RETURNS ON FULL PRICED ITEMS

    • ITEMS MUST BE IN ORIGINAL CONDITION INCLUDING THE GARMENT BAG.

    •WE ACCEPT RETURNS FOR: EXCHANGE, REFUND OR STORE CREDIT

    • ITEMS MUST BE UNWASHED AND UNWORN.

    • ONCE YOUR RETURN HAS BEEN APPROVED YOU WILL RECEIVE AN EMAIL WITH OUR RETURNS ADDRESS TO SEND YOUR ITEM(S) BACK FOR: EXCHANGE, REFUND OR STORE CREDIT. WE RECOMMEND SENDING YOUR ITEM(S) BACK USING TRACKED POSTAGE TO ENSURE SAFE DELIVERY.

    • ITEM MUST BE SENT BACK WITH A RETURNS FORM WHICH STATES YOUR ORDER INFORMATION (NAME & ORDER NUMBER), WITHOUT THE RETURNS FORM, WE CANNOT ALWAYS CORRECTLY IDENTIFY THE CUSTOMER AND MAY NOT BE ABLE TO FULFIL YOUR RETURN REQUEST.

  • • UNFORTUNATELY WE DO NOT ALLOW RETURNS FOR GIFT CARDS & GIFT CARDS CANNOT BE REFUNDED FOR CASH.

  • • UNFORTUNATELY ITEM(S) PURCHASED DURING A SALE OR PROMOTIONAL PERIOD ARE UNABLE TO BE RETURNED FOR EXCHANGE OR REFUND.

    • UNLESS STATED OTHERWISE IN THE PRODUCT PAGE OR T&C's OF THE SALE OR PROMOTION RUNNING, ABOVE TERMS WILL APPLY.

  • • IF YOU HAVE RECIEVED YOUR ORDER AND THERE IS A PROBLEM WITH YOUR ITEM(S), PLEASE SEND AN EMAIL TO OUR ADMIN TEAM AT INFO@HINECOLLECTION..COM ALONG WITH A PHOTO OF YOUR FAULT/INCORRECT AND A BRIEF DESCRIPTION OF THE REASON AND OUR TEAM WILL BE ABLE TO ASSIST YOU.

    • YOU HAVE 6 MONTHS FROM DELIVERY OF YOUR ITEM TO SUBMIT A FAULTY CLAIM. IF THE ITEM IS DEEMED TO BE FAULTY YOU WILL BE ISSUED A REPLACEMENT ITEM OR STORE CREDIT.